![]() ![]() ![]() I told them that he's expecting my call and asked if he was really not in and she said he's actually in but on break. Today on 5/9 - It's now been a week and I still don't have an update and the funds are still not in my account. He told me he requested the refund and would call me to update me. I waited an hour and called again at which time the manager "****" answered and I told him the whole story and also let him know about the way ******* was treating me. Every time I called back ******* picked up the phone and then hung it up immediately. ******* refused to let me speak to the manager and hung up on me. He laughed at me and insisted that he help me request a refund to which I insisted I speak to the manager. I told him that I was not willing to speak with front line staff because it was a front line staff member who caused this issue to begin with and I didn't trust anyone but the manager to help me at this point. His tone changed from happy to annoyed and told me the manager wasn't available but he could help me. The front desk attendant who answered the phone's name was ******* and I asked him to talk to a manager. The attendant told me the cancelation was requested and that was all that was needed.On 05/04 I noticed that Crunch had processed a full years worth of payments from my checking account in the amount of $65.69 and so I immediately called them to get some help with getting my money back. ![]() Sometime in March I called Crunch Fitness and spoke to the front desk attendant when I requested to cancel my membership as I am no longer able to go to this gym due to time constraints. ![]()
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